COMMITMENT TO CUSTOMER INFORMATION SECURITY

Hoang Quan Appraisal Co., Ltd (HQA) understands that customers are very interested in how the personal information that customers have trusted to provide us will be kept confidential and used. HQA appreciates that trust and we are committed to doing our best to protect your information.

We take your privacy very seriously when you use our services. We also understand that you will be very concerned about whether the information you provide to us is kept secure or not. And we always want you to feel secure and confident when using our services.

1. Collecting customer information

In order to serve the needs of providing valuation services of customers and HQA is carried out accurately and confidentially. You must provide some personal information such as: Full name, email address, phone number and some other information. This information is used to draft contracts, forms or surveys, evaluate and receive the needs of customers who are interested in the services we provide.

Customers who have used the companys appraisal service, you can receive advertising information, newsletters. To opt-out of receiving these communications, please click the opt-out link in any email we send you. Within 3 days of receiving a response, we will stop sending this email to you.

2. Information security

The collection and storage of your information is only used for the purpose of providing valuation services of both parties.

We use a variety of technical measures to ensure that your information is secure. The measures we use such as: using a firewall system, an anti-intrusion system, preventing unauthorized access to information, a modern server system located in the Data Center with high security.

You should not send your payment information to anyone via email, online chat. We are absolutely not responsible for problems or problems caused by this.

In the event that the authorities request to provide your information, we are forced to do so without prior notice.

We recommend that you do not use any program or tool to interfere with our data systems or website in any way. If this happens, you will be handled according to the current laws of Vietnam

3. Third party

We are committed not to intentionally disclose customer information, not to sell or share customer information for commercial purposes. However, when required by law enforcement, we are forced to provide detailed personal information and transaction information of customers.

In order to ensure that the deed report is delivered to your correct address to ensure the best quality of service, we may pass your information on to third parties such as transporters, suppliers. .

In order to improve and improve our services better and better, we have the right to use your personal information for purposes such as marketing, market research…. The content of the survey and market exploration will be transferred by us to a third party to advise us on how to best serve you.

In the case of using your information for other purposes, we will continue to keep your personal information confidential or only provide information that is not personally identifiable.

4. Customer support information

For any information that needs support or complaints, please contact:

• Request for Review:  dichvuthamdinh@hqa.com.vn
• Customer care Email: cskh@hqa.com.vn
• Customer care phone number: (028) 3844 3396
• Website: https://www.hqa.com.vn/

Therefore, we are committed to giving you the best experience when using our services with complete trust. We created this privacy policy to demonstrate our commitment to security. complete confidentiality with customers. Through this Privacy Policy, we want you to understand about our collection of customer information, the use and sharing of information, and the security of our customer information.

Thank you to our customers for the past time who have always trusted in using the valuation service at Hoang Quan Appraisal Co., Ltd (HQA)